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FAQ

  • What is a "Good Faith Estimate?"
    Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. • Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises
  • Can You Refill My Medications Prescribed by my Family Doctor/Specialist?
    No, I am unable to refill medications prescribed by your other medical providers.
  • Can I submit my payment to Texas Mental Health and Wellness PLLC for reimbursement?
    Texas Mental Health and Wellness PLLC is in-network with select major insurance plans, and I am working on going in-network with even more! If you have a plan that I accept, I can bill your insurance. In many cases, if you have insurance that I am not in network with, I can provide you with a superbill to submit to your insurance for out-of-network reimbursement.
  • Do You Prescribe Controlled Substances?
    No, I do not prescribe stimulants, benzodiazepines, or sedative-hypnotics (ex: amphetamine/Adderall, alprazolam/Xanax, clonazepam/Klonopin, zolpidem/Ambien, zaleplon/Sonata, etc.). Please take a moment to read about the risks of using benzodiazepines. I would be happy to discuss alternative medications with you for the management of your symptoms. If you are currently prescribed a benzodiazepine or stimulant by another provider, I will be unable to take over the prescription.
  • How Much Will This Cost?
    Without insurance: Cash prices for Texas Mental Health and Wellness Center PLLC are: Initial 15-minute consultation: FREE Intake Appointment (1 hour): $150.00 Follow-Up Appointment (30 minutes): $90.00 With insurance: This depends on your specific insurance plan. To understand what your insurance plan will cover with Texas Mental Health and Wellness Center PLLC, I recommend contacting your insurance directly. ​ Here are some helpful questions to ask: Do I have in-network mental/behavioral health benefits? What is my in-network deductible? Has any amount of my deductible been covered this year? What is my copay amount? Do I have out-of-network mental/behavioral health benefits? When you book your first appointment with Texas Mental Health and Wellness Center PLLC, I’ll reach out to you directly to confirm your in-network status before your first appointment. Currently, I use Headway for billing, I encourage you to set up an account before we meet, so that there are no delays related to insurance issues or concerns. Please go to: https://headway.co/
  • What is Texas Mental Health and Wellness Center PLLC and how does it work?
    I help people experiencing a variety of mental health concerns get on the path to feeling better. I care about you and your goals, and you can receive care from the comfort of home. I provide medication management and supportive psychotherapy for a variety of mental health diagnoses. I offer virtual care via HIPPAA-compliant Telehealth. Should your treatment plan include medication, your prescription will be sent to your pharmacy of choice. I am a small, part-time practice and I value your time and mine and do not want to waste either. To start, you must book a free initial consultation and complete and submit the consultation form. I usually have same-week availability, so you can begin care soon. If we are a good fit for each other, you’ll meet with me by video, or limited in-person sessions, to talk through what you’re experiencing and what your goals are. Together, we’ll come up with a plan that you’re comfortable with and start right away. After that, we’ll meet regularly to make sure your plan is working. Ready? Book your free consultation now!
  • Can I use my HSA/FSA for Texas Mental Health and Wellness Center PLLC services?
    Absolutely. If your HSA or FSA is connected to a card, you can enter that card information as your payment method on file. Be sure to reach out to your insurance provider if you have any questions. If you have an FSA or HSA account, you can also use those funds toward prescriptions. Be sure to reach out to your insurance provider if you have any questions.
  • Do You offer emergency visits/crisis Services?
    Texas Mental Health and Wellness Center PLLC does not explicitly offer crisis care, but you never have to feel alone. If the occasion arises where you are in emotional distress or thinking about hurting yourself or others, please use the following resources: ​ Call 911 or go to your local emergency department to receive care from appropriately trained professionals. The Crisis Text Line provides 24-hour free and confidential help. Text 988 or ‘HOME’ to 741-741 to connect with a counselor immediately. Call the Suicide Prevention Lifeline at 800-273-8255 to talk with a live counselor 24 hours per day. If you’re currently working with Texas Mental Health and Wellness Center PLLC and don't feel like you are in immediate danger but do need guidance regarding your medication or something else, reach out to Texas Mental Health and Wellness Center PLLC and schedule the next available appointment with your provider.
  • How can I contact Texas Mental Health and Wellness PLLC?
    I am here to help. You can reach me on the Spruce application or at info@txbehavioralcare.com or contact me via the patient portal. I will get back to you within two business days.
  • What do I need for a Telehealth appointment?
    You can access the link on your phone, tablet, or computer. Just make sure your microphone and camera are turned on. In order for the appointment to go smoothly, you will need a strong internet connection, and you will need to be in a private area of your home. Visits are treated with the same attention to privacy and confidentiality as any other medical appointment. Anything you say to your provider is secure.
  • How soon do I need to cancel the appointment to avoid a cancellation fee?
    You will be charged a full session rate for any missed appointment that is not canceled at least 48 hours in advance. This fee cannot be paid via insurance.
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